Performance Measurement

As your commercial cleaning company, Xenon Services is committed to providing a high quality office cleaning service on a continuous basis and proposes to adopt the following "Traffic Light" procedures to monitor performance of the contract.

WEEKLY APPRAISAL
Once every week our Area Contract Manager will review the daily office cleaning performance, after which an inspection of the premises is undertaken.

MONTHLY MANAGEMENT MEETING
We propose that in addition to the weekly site review, a formal meeting is held between the client and Xenon Services Area Manager to ascertain progress on the contract. Topics to be discussed would include staff performance, operational changes, periodic duties and overall quality performance. Our "Traffic Light" check list will be used to review and assign a score to each area of the building or aspect of the service provided.

QUARTERLY CONTRACT REVIEW MEETINGS
A formalised review meeting will be held with the client's representative and Xenon Services Operations or Commercial Director where QA marks, management and staff performance can be reviewed.

Examples of our traffic light quality audit form and quality audit marks history

Click on an image for an enlarged view.